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Open Known Issues

🐞 Open Bugs

Below is a list of currently known issues with the Agent and Admin apps, along with any available workarounds. This page is updated regularly as bugs are identified and resolved.

Samples:

  • Issue description

  • Affected platforms / devices

  • Workaround

  • Status (e.g. "Investigating", "Under testing", "Workaround applied", "Will be fixed in vX.Y.Z")

1

Google Play Protect blocks Agent installation.

Affected Platform: Android 10+ Issue: Google Play Protect flags the Agent APK as potentially harmful due to background monitoring features. Workaround:

  • Disable Play Protect temporarily during installation

  • Enable "Install from Unknown Sources"

  • After installation, re-enable Play Protect if desired

Status: Some users perform the above action (disable Play Protect and enable 'install from unknown source'), and they are able to install.

2

GPS tracking delays on some Xiaomi/MIUI devices

Affected Devices: MIUI-based Android phones Issue: GPS updates are delayed or not uploaded in the background. Cause: MIUI aggressively restricts background services Workaround:

  • Allow background activity and battery usage for the Agent app

  • Exclude the app from MIUI battery optimization

  • Lock the app in the 'Recent Apps' screen

Status: Some Samsung devices also meet these cases. Other device types, like Oppo, are OK.

3

Audio Recording fails on Android 13+ with DND mode

Affected Platform: Android 13 and above Issue: Ambient Audio feature fails when the device is in Do Not Disturb mode Workaround:

  • Manually disable DND mode if recordings are needed

  • Use scheduled recordings outside DND windows

Status: The team implemented a feature in August 2028, and around 70% of users are satisfied with it. However, the rest 30% of users still complained that this feature (ambient voice recording) still does not work (meaning that sometimes it works, sometimes it does not work) on their devices/accounts.

4

Data sync stalls in poor network conditions

Affected Devices: All platforms Issue: Intermittent network or background restrictions cause sync failures Workaround:

  • Enable Wi-Fi auto-upload in Power Settings

  • Use Manual Sync from the Admin app when needed

  • Keep the device charged and connected

Status: not duplicate yet. Some users complained about this issue, but the team cannot duplicate it yet

5

The contact date is not corrected.

Affected Devices: Android with Agent app Issue: Contact dates are the same as the reading date. For example, the contact "John" entered by users in 2023 is displayed as 2025 when the app is installed. Workaround:

  • The team is fixing.

Thanks John

For unresolved issues or technical assistance, please contact Support team.

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